There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

In the late 1990s, Apple was a computer company that was easily recognizable, if seen by many as a relic, with nothing new to offer. Apple's Think Different ad campaign, however, heralded Steve Jobs' ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

Digital transformation—a process that has been underway for years—received a major boost as a result of the global pandemic. Companies that had already transformed and digitalized their processes ...

Approaching digital transformation as a one and done initiative will thwart all of your efforts from the get-go. Digital transformation takes many forms and is, in some ways, unique to every ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

A perfect storm of the COVID-19 pandemic, heightened customer demand, supply chain disruptions and corporate survival concerns has accelerated digital transformation plans and subsequent investments ...

Although the business landscape may be changing rapidly, one thing has remained the same: the need to evolve with it. No one knows what the future holds, but we can better prepare ourselves for ...

Cutting costs isn't enough. The best transformations focus on the real value processes create, not just how efficiently they run. Thom Hornback has spent 20 years inside large organizations running ...