Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

A positive team tone is not a “nice to have” in the workplace. It is a powerful force that shapes how people think, behave, and perform. We have talked before about the importance of leaders creating ...

Positive leadership can be easily mistaken for maintaining a cheerful mood, avoiding conflict, or agreeing to every request. In a laboratory, however, those behaviors can allow performance problems, ...

How can leaders have the greatest impact on others’ performance? Surprisingly, it’s not about leading with information and influence. It’s also not about showing up in an overly outgoing or ...

Becoming a successful manager is far from straightforward. Leading people requires a series of crucial characteristics, and research suggests one of the most important is positivity. A Harvard ...

Forbes contributors publish independent expert analyses and insights. I write about the psychology of leadership, tech and entrepreneurship. Among the many psychological ideas that have invaded ...

A positive work environment provides the foundation for a lab to excel. It is where people feel safe to be themselves and share their ideas. Leadership is open enough to ask for help, the team is ...