Just as smart phones drove up the size of email storage limits, innovations such as WebRTC will force similar disruptive changes in communications. A disruptive innovation is a technologically simple ...

Businesses today are under pressure to modernize, to become more digital, to win the AI race. Communication is no exception to this trend. En masse, companies have brought in AI co-pilots, automated ...

Open communication has been a central part of fostering innovation, this is threatened in the modern digital age. In an economic landscape increasingly characterized by monopolization and the ...

Early in my career, I went to a customer feedback session at a big performing arts center. An older man with a hearing aid came up to me and said, “I just want to sit down, push a button and hear the ...