Starlink says its Grok Voice agent has become a methodical customer service agent. It's answered 20,000 calls a day, the ...

Google’s AI software can analyze customer calls in real time. Now a judge is weighing whether callers agreed to let AI listen in to their calls.

Starlink is using Elon Musk’s Grok voice model to handle customer service calls, processing about 20,000 calls a day, a ...

ASAPP maintains a partnership with JetBlue through which it listens in on customers’ calls, transcribes them and runs them through its AI program. The program then provides recommendations to JetBlue ...

Weather volatility leads to unpredictable energy bills, causing confusion and increased customer service calls. DTE's BillWise AI provides real-time alerts, forecasts, and explanations to help ...

Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...

EcoShield Pest Solutions celebrated its first Customer Service Appreciation Week with a week of recognition, connection, and ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...

Here’s a tidbit in SpaceXSI’s announcement post for Grok Voice 3.0 today: > Starlink call centers use Grok Voice to answer 20,000 customer calls every day across multiple languages. Roughly 70% are ...

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